FAQs - Here's The Scoop
PRIVACY AND YOU
Chicago Pearl Company is dedicated to protecting your privacy. The information that you provide on this website will be used for the sole purpose of completing and shipping your order. We will not distribute or sell your name or personal information to any third party. Ever. Your information will not be used for any future marketing efforts unless you opt-in for notification of Sales and Special Offers. If you have any questions regarding your privacy, please feel free to contact us.
SECURITY
It’s important to us that you know that your online shopping experience with Chicago Pearl Company is trustworthy. Every page that handles your account or credit card information is secure.
SHIPPING
We can’t wait to ship your exciting new treasures and we will do our best to get them out to you ASAP. Most orders will be processed within 72 hours of receipt. We utilize USPS/Priority Mail which means your order should arrive in 3-5 business days upon shipping. If you should need your order sooner, we would be more than happy to expedite shipping for an additional charge. Please contact us directly for more information: 312-933-3867
$7.95 S&H on all orders. Complimentary shipping on orders over $200.00.
RETURNS
Chicago Pearl Company takes great pride in our customer service. We are thrilled to say that we rank at the top of our game in customer satisfaction. However, should one of our pieces not meet your expectations, please contact us immediately for a full refund or exchange.
All returns must be postmarked within 30 days of receipt of your purchase. A credit (minus shipping) will be issued to the credit card used for the initial purchase. All returned merchandise must be unworn and in its original condition.
Contact us via phone or email to set up a return authorization number. Please allow two weeks from the return date for your account to be credited.
